Business Communication: An Intentional Effort
This module focuses on how to foster a climate of communication and the different ways in which communication might flow within a business.
Choosing the Right Form of Business Communication
This module describes the growing range of written business communication options, examines rules governing several types of written communication (eg, e-mail; blogs; memos; business letters, handwritten notes, reports, and proposals). It concludes with a general discussion of the effective handling of phone calls and voice mail in the business environment.
Communicating Within Teams
This module describes various communication methods of communication from the more traditional memos and progress reports to contemporary methods that make communication with geographically dispersed members or virtual teams possible. These include e-mail, teleconferencing, videoconferencing, web conferencing, computerized discussion groups and online meetings, groupware, and other types of collaborative software.
Communication Strategies: Targeting Providers
This module describes the methods used by marketing departments to implement their chosen marketing strategies.
Conducting Effective Business Meetings
This module discusses various types of business meetings, the purpose for meetings, and how meetings should be planned and conducted.
Crafting an Effective Written Message
This module describes how to create an effective business message. It discusses when written communication is the best choice and looks at how to plan, compose, and revise written communications.
Creating Effective Business Presentations
This module begins with a description of the advantages and disadvantages of presentations and when they should be the communication tool of choice. It then discusses the process of making a business presentation, including planning, organizing, selecting visual aids, and delivering the presentation.
Elements of Good Communication
This module describes elements of good communication, including: synergy and the win/win approach, rapport: listening and understanding, being understood, timing and directness, emotional intelligence, and nonverbal communication. This module concludes with a discussion of handling criticism and conflict.
Managing by Communicating
This module focuses on the advantages of good communication and common communication problems in business.
Managing Diversity in the Workforce
This module describes three paradigms--the discrimination-and-fairness paradigm, the access-and-legitimacy paradigm, and the emerging paradigm, which connects diversity to work perspectives. It concludes with additional suggestions for managing cultural diversity and tips for managing employees of different age groups.
The Communication Process Model
This module explores how the communication process works within organizations, and considers the behaviors and interferences that can cause problems.
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