Have you ever purchased something and wished it came with better instructions? Perhaps it was that bookshelf you bought that took 7 hours to build instead of the 2 hours the light-weight instructions promised. Or have you had a product for years but never really knew its potential or how to make the best use of it? Perhaps now you are thinking about that electronic device that you had to have… but never knew how to get all the value from it. I could go on and on about the need for pre and post-sales support in all areas of our lives.
When it comes to training, curating your solution, implementation, and ongoing support are the keys to achieving impactful results. You could purchase a big subscription and only find alignment with a small group of the resources. You could purchase the exact training you need but if you do not implement it correctly you could waste time (like the bookshelf example). Similarly, you could implement seamlessly but not have the ongoing support and pull-through you really need to maximize your investment (think about the features of that device that you had no clue about).
At CMR we support our clients throughout all phases of the buying process – including after!
