Course Overview

MGT-422: Managing People (3 Credits)
Program(s): CMR and CPM

COURSE CONSULTANTS

FIRST AND SECOND EDITIONS:

Bruce A. Berger, PhD
Professor and Head of Pharmacy Care Systems
Auburn University
Auburn, Alabama

Martha Reeves, PhD
Visiting Assistant Professor
Marketing and Management Program
Duke University
Durham, North Carolina

Graduate Supplement
MGT-5422
To earn graduate-level credit, this supplement and course MGT-422 must be successfully completed.

Click here for more information about graduate-level credit.

Who Should Take This Course:
Newly promoted managers, established managers, and others who are seeking guidance or need to refresh their staff management skills; healthcare representatives who are preparing for a management role in the pharmaceutical industry; and others who manage or work as part of a team.

Career Applications/Benefits:
Developing and using human capital has never been more important than it is now. The job of the manager is generally to get things done through other people. The skills managers currently need to have include not only how to supervise, coach, motivate, and counsel employees, but also how to manage diversity in the workforce and advocate for change. Other managerial skills that were basically nonexistent two decades ago, such as how to communicate with virtual teams and conduct online meetings, have become requirements for survival in most contemporary businesses. The Managing People course is designed to provide information about the role of managers in acquiring and applying core managerial skills, including building relationships, developing teams, and resolving conflict, among others. This course will benefit those working in the pharmaceutical industry who want to further their career by developing skills for managing employees, and who want to more effectively utilize the human resources available to them.

Course Description:
This course examines how to effectively manage employees for better results, including improved relationships, increased productivity, and higher quality work. It explains how to hire the right person for the job and describes strategies for effectively managing employees once they are hired. It also explains how to coach, motivate, and counsel workers for better results, and how to manage diversity in order to improve productivity in the workforce. In addition, this course describes how to effectively manage and measure performance and presents information on building and managing teams for increased productivity.

Related Courses:
• Business and Management Strategies in Healthcare
• Business and Strategic Planning
• Business Ethics and the Pharmaceutical Industry
• Managing Business Communication
• Principles of Pharmaceutical Management

Chapter Content:

Chapter 1: Selecting the Right Person for the Job
	Developing an Applicant Pool Interviewing Applicants Deciding Whom to Hire
Chapter 2: Strategies for Effectively Managing Employees
	Supervising Coaching Motivating and Counseling Employees Managing Diversity in the Workforce Managing and Advocating Change
Chapter 3: Managing and Measuring Performance
	Setting Goals and Objectives Appraising Performance
Chapter 4: Building and Managing Teams
	Developing Teams Communicating Within Teams Conducting Team Meetings and Managing Conflict

Learning Objectives:
Upon successful completion of this course, the student will be able to describe appropriate hiring strategies including developing an applicant pool, effectively interviewing applicants and deciding who to hire; discuss the components of successful supervision and coaching to improve employee job performance and development; describe how to motivate and counsel workers for better results; describe the importance of diversity to improve innovation and productivity in the workforce; describe strategies for dealing with and managing change; describe how to effectively manage, measure, and appraise employee performance; and describe how to build and manage teams to increase productivity.