Learning Objectives
Upon successful completion of this course, the student will be able to describe appropriate hiring strategies including developing an applicant pool, effectively interviewing applicants and deciding who to hire; discuss the components of successful supervision and coaching to improve employee job performance and development; describe how to motivate and counsel workers for better results; describe the importance of diversity to improve innovation and productivity in the workforce; describe strategies for dealing with and managing change; describe how to effectively manage, measure, and appraise employee performance; and describe how to build and manage teams to increase productivity.
Who Should Take This Course
Newly promoted managers, established managers, and others who are seeking guidance or need to refresh their staff management skills; healthcare representatives who are preparing for a management role in the pharmaceutical industry; and others who manage or work as part of a team.
Career Applications/Benefits
Developing and using human capital has never been more important than it is now. The job of the manager can be broadly described as getting things done through other people. In addition to the skills of supervising, coaching, motivating, and counseling employees, today's managers also need to know how to manage diversity in the workforce and advocate for change. Managerial skills that were basically nonexistent two decades ago, such as how to communicate with virtual teams and conduct online meetings, have become requirements for survival in most contemporary businesses. The Managing People course is designed to provide information about the role of managers in acquiring and applying core managerial skills, including building relationships, developing teams, and resolving conflict, among others. This course will benefit those working in the pharmaceutical industry who want to further their career by developing skills for managing employees, and who want to more effectively utilize the human resources available to them.
Chapter Content
Chapter One: Selecting the Right Person for the Job
- Developing an Applicant Pool
- Interviewing Applicants
- Deciding Whom to Hire
- Case Study and Review Questions
Chapter Two: Strategies for Effectively Managing Employees
- Supervising
- Coaching
- Motivating and Counseling Employees
- Managing Diversity in the Workforce
- Managing and Advocating Change
- Case Study and Review Questions
Chapter Three: Managing and Measuring Performance
- Setting Goals and Objectives
- Appraising Performance
- Case Study and Review Questions
Chapter Four: Building and Managing Teams
- Developing Teams
- Communicating Within Teams
- Conducting Team Meetings and Managing Conflict
- Case Study and Review Questions